Cancellation policy

⚖️ STRICT FRAUD & CHARGEBACK POLICY

• Zero Tolerance for Friendly Fraud: Filing a fraudulent chargeback or payment dispute for an order verified as delivered by the postal carrier is considered theft and unlawful fraud. • Legal Action & Prosecution: In cases where carrier delivery is confirmed and an illegitimate chargeback is filed, The Bestiegang Collection will vigorously contest the dispute, file official police/mail fraud reports with local authorities, and pursue legal action in small claims court to recover all product costs, legal fees, chargeback penalties, and damages.

Business

THE BESTIEGANG COLLECTION — CUSTOMER CARE & ORDER SUPPORT

Thank you for contacting The Bestiegang Collection! We appreciate your support and are excited to serve you. 

Below is quick self-service information for our most common order and shipping inquiries. If your question is answered below, you can resolve your issue immediately without waiting for a reply.

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⏰ BUSINESS & CUSTOMER SERVICE HOURS
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• Monday – Friday: 9:00 AM – 2:00 PM EST
• Saturday & Sunday: CLOSED
• Please allow 48 to 72 business hours for email responses during open hours.

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🚚 SHIPPING TIMELINE & ORDER TRACKING
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• Standard Shipping: 3 to 7 business days (Monday through Friday).
• Please Note: Weekends and federal holidays are not business days and are not included in delivery transit times.
• Tracking: Your official carrier tracking number is automatically emailed and texted as soon as your package is labeled and dispatched.

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⚠️ NEED TO UPDATE YOUR SHIPPING ADDRESS?
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Because shipping labels are generated automatically through our fulfillment system, carrier modification fees apply:

1. Address Change Fee: $12.00 (This covers the system and carrier re-processing charge).
2. How to Pay & Update:
   • Cash App: $BGCOLLECTIONLLC
   • PayPal: MAKEUPBYGRLWITGRILL@gmail.com
   *(Important: You MUST include your Full Name, Order Number, and Correct New Address inside the payment notes).*
3. Final Step: email with your payment confirmation so our team can immediately update your shipment before dispatch.
4. If your order has already shipped and tracking is active: The package cannot be edited in transit. If an undeliverable package is returned to our warehouse, a refund will be issued via store gift card minus the original shipping cost and an 18% restocking fee.

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📦 MULTIPLE ORDERS & SPLIT SHIPMENTS
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• If you placed multiple orders, they may be fulfilled and dispatched in separate packages depending on inventory location and batch creation.
• It is completely normal for an order placed later to arrive first if it contains fast-track items.

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🔄 RETURNS, DAMAGED ITEMS, OR WRONG ORDER
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• Missing / Damaged / Incorrect Items: Please reply directly to this email within 48 hours of delivery with your Order Number and clear photos of the package and items received.
• Cancellations & Refunds: Orders enter fulfillment quickly. Eligible returned or cancelled orders are processed according to our store refund guidelines as store gift cards.

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📩 STILL NEED PERSONAL ASSISTANCE?
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If your inquiry is not resolved above, please reply directly to this message with:
1. Your Full Name
2. Your Order Number (e.g., #BG1234)
3. A brief explanation of your concern

Our team will review your account and get back to you within 48–72 business hours.

Warm regards,  
Customer Care Team  
The Bestiegang Collection  
CustomerService@bestiegang.com

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CONFIDENTIALITY NOTICE:
This email and any attached files are confidential and intended solely for the use of the individual or entity addressed. If you have received this transmission in error, please immediately notify CustomerService@bestiegang.com and permanently delete this email from your system.